FAQs

The items must be in their original packaging alongside all their components (depending on what comes with the item), including dust bags, tags, labels, boxes, authenticity cards, etc.

• 24 hours for jewelry and watches after the delivery of your order.

• 48 hours for Fragrances, Skincare, and cosmetics after the delivery of your order.

Items can be returned by arranging collection from your delivery address in Kuwait by contacting our team through +965 41022038 and arranging a pick-up time/ location.

Shipping is fixed at 1 KWD for all areas in Kuwait, however, orders above KD25 are shipped for free

Delivery ranges between 2-3 days in Kuwait

Delivery ranges between 3-5 days to Gulf countries.

Yes, we are shipping over all Gulf countries (Saudi Arabia, Emirates, Bahrain, Qatar, Oman).

All watches listed on Luxury Portal come with a warranty.

All watches listed on Luxury Portal come with a warranty.

We are currently solely based online, with no physical store.

Customer Service is available to serve you Saturday to Thursday between 9am to 4pm.

Customer service can be contacted by calling 41022038 as well as
sending a direct message to our instagram @luxuryportalstore or emailing us on [email protected]

We currently do not accept any exchanges, however if you would like to order a new product instead of a previous one, you can simply follow the return process and then place a new order once the product has been returned and you’ve been refunded.

In the case of receiving a faulty product, please contact our Customer Service and a return and replacement will be arranged for you.