1. Is the product authentic?

All branded products displayed on Luxury Portal are 100% authentic and packaged in their original packaging, along with their original documentation (if provided by the brand).

2. What is the return policy?

The items must be in their original packaging alongside all their components (depending on what comes with the item), including dust bags, tags, labels, boxes, authenticity cards, etc.

  • 24 hours for jewelry and watches after the delivery of your order.

  • 48 hours for Fragrances, Skincare, and cosmetics after the delivery of your order.

Items can be returned by arranging collection from your delivery address in Kuwait by contacting our team through +965 41022038 and arranging a pick-up time/ location.

3. How much does shipping cost?

Shipping is fixed at 1 KWD for all areas in Kuwait, however, orders above KD25 are shipped for free

4. How long will it take to receive my order?

Delivery ranges between 2-3 days in Kuwait

Delivery ranges between 3-5 days to Gulf countries.

5. Is there shipping to Gulf countries?

Yes, we are shipping over all Gulf countries (Saudi Arabia, Emirates, Bahrain, Qatar, Oman).

6. Can I pay with my credit card?

All watches listed on Luxury Portal come with a warranty.

7. Is there a warranty on the watches?

All watches listed on Luxury Portal come with a warranty.

8. Do you have a physical store where I can see the product in person?

We are currently solely based online, with no physical store.

9. What are your customer service hours?

Customer Service is available to serve you Saturday to Thursday between 9am to 4pm.

10. How can I contact Customer Service?

Customer service can be contacted by calling 41022038 as well as
sending a direct message to our instagram @luxuryportalstore or emailing us on [email protected]

11. Can I exchange a product?

We currently do not accept any exchanges, however if you would like to order a new product instead of a previous one, you can simply follow the return process and then place a new order once the product has been returned and you’ve been refunded.

12. What if I received a faulty item?

In the case of receiving a faulty product, please contact our Customer Service and a return and replacement will be arranged for you.